The first renewal was needed a few days ago and that is when the nightmare began. They told me that since PureVPN doesn't have lifetime codes I needed to contact them every 5 years to get the service renewed. Stackcommerce sold me a LIFETIME subscription to PureVPN 5 years ago. If you really want to go with this company, which I don't suggest, don't pay for longer subscriptions, if you want to get something out of it.Īnyways, I don't suggest having a subscription with them because of their logging activity (search google), while they write that they have no-log policy. They won't honor any of their lifetime subscriptions and I wonder if they will honor their other subscriptions which have a longer period. Just read other reviews, I'm not alone, of course. It was their own products which purevpn confirmed many times in email that the subscription is lifetime. So short version is that they sold lifetime subscriptions for a higher price, and didn't honor them, just stopped the subscription after 5 years because they have problems with their third party affiliates which I don't care a bit, because my contract was with purevpn and a lifetime subscription. Not just that, now my 5 years subscription has ended and 20 days past since I last heard from them. They sold lifetime and my subscription should depend on their affiliates? When contacted to renew the 5 years subscription, they didn't honor it and just replied that "they will contact their affiliates to work something out"! I introduce you to biggest con in the business of conning, just read more: just before 2020, which means just 4,9 years after they began selling lifetime subscriptions to users, they announced that they are changing their system and stopped selling anymore lifetime subscriptions. They sold lifetime subscription since 2015 through their affiliate stacksocial and when activated, they activated just 5 years in their control panel, reasoning that their system has limitations and I have to contact them after 5 years term to renew the subscription. Ok, like many others, I became one more victim in their lifetime subscription scheme.
PureVPN USED to be a very very good VPN provider, but their game has gone downhill fast and a swift search of the internet will show they are slipping in the VPN provider rankings for their overall poor service in general and abysmal customer service in particular Out of fairness I will not state which VPN provider I have gone with as this is a review of PureVPN, not an advert for their competitors. I have since switched to another VPN provider which is just as easy to set up, much MUCH more stable and with equally good pricing.
Either that or their customer service people are some of the most robotic people in existence. The "Live Chat" is not quite so "Live" as you may at first think, and I very strongly suspect, given the pattern answers that appear, that "Live Chat" is quite often a Chat Bot. Their pricing is absolutely fantastic - no two ways about it - but their customer service isn't so great.
Purevpn com software#
The Windows App is quite buggy and on several occasions on two separate computers, I have had to disconnect the VPN and restart the software just to restore my internet connection. Thirdly, whilst PureVPN updates frequently, I am finding that often they introduce more bugs with the updated software than they cure. Secondly, and becoming more of an issue is that I have found PureVPN to suffer DNS leaks a test at on more than one occasion showed that whilst I was connected to a VPN server and my IP address was masked, the DNS came from my home ISP. Not logs of where you visit, agreed - but your usage IS logged. The claim that they do not keep logs is simply NOT true - if you read the fine print, you'll notice that they state they DO keep logs - of connection time and data used. unfortunately, as of recently, that has changed. I have used PureVPN for many years, having found them to always be ahead of their competitors.
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